You can exchange or return your order for FREE within 15 days.

  • Check the 'exchange' option on the delivery note and go with your package to a DHL Parcel Shop Send your return in the original packaging with the original address label.
  • This label is scanned by the DHL Service Point employee.
  • The return of the package is FREE!  Receive proof of dispatch from the employee (IMPORTANT, you need this!)
  • You will receive the proof of shipment in which you receive the return code by DHL.  
  • Log in to your account and go to 'Free Exchange Service' When you have ordered something, you have automatically created an account. You can log in here.  
  • Enter which items of clothing you have returned and the DHL code.
  • You will receive a shop credit in your account within a few hours (max. 24 hours, except during the weekend), so that you can quickly order new items for free without shipping costs!

You will receive this the next day, while your return shipment is still underway to us. With this credit you can exchange 1 time for free. If you then want to exchange the product again, you pay the normal shipping costs of € 2.99.

#HAIRCONFIDENCE